It’s an internationally available American freeware, cross-platform, enabling users to stay in touch with friends and family anytime and anywhere. If implementing all these solutions don’t change the situation, contact WhatsApp Support.WhatsApp supports sending and receiving a variety of media: text, photos, videos, documents, locations, and voice calls. However, be careful not to accidentally delete your WhatsApp account. Similar to restarting a device, some problems will solve themselves this way.
WhatsApp reinstallation: If all else fails, you can first remove the app from the device and reinstall WhatsApp. Alternatively, you can restore WhatsApp contacts by using a backup. Likewise, it may help to resync your contacts via “Settings” > “Accounts”. Sync/restore contacts: Whether it’s individual or group calls on WhatsApp, if you’re having issues with the video, it may help to refresh your contacts via the bubble icon and then the three-dot icon. Here, go to the details page of WhatsApp and clear the cache. Clear the cache by going to the settings on your device and then to the apps section. Clear cache: Temporary files accumulate in the cache, which in rare cases can affect the performance of the app. Virus scan: If the video call problems occur regularly, it’s recommended to run a malware scan with an up-to-date antivirus software. 
If you have data saver mode enabled, turn it off before making a video call. In flight mode, it’s not possible to connect to the Internet.
Device settings: Settings such as airplane mode or data/power saving mode can prevent a video call. The app will automatically update itself or show available updates. To check if you are using the latest version, go to Google Play or the Apple App Store. WhatsApp update: Your WhatsApp might not be up to date and needs an update. So, the call might end if you leave the Wi-Fi without activating your mobile data or if the connection has been interrupted. Internet connection: WhatsApp requires a connection to the internet. Turn the device on and off and then try calling again. 
Restart: Often, just restarting your smartphone will solve the problem. These are the ways you can get WhatsApp’s video feature working again: There is no blanket solution when a WhatsApp video call is not connecting as desired.
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